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Job Title:

Entry Level IT Specialist - Elmwood Park, NJ

Job Description:

Our client is a global leader in factory automation that designs products to increase efficiency and improve quality control. Through their direct sales approach, we identify our customers’ challenges firsthand and provide the most innovative technologies to further support their development.


Job Summary

Work with end users to troubleshoot computer problems to determine the source and advise on appropriate action. Play a key role in our IT department to support end users with various hardware and software requests. This role is located out of our Itasca IL office. The hours of this role are 9:00am-6:00pm CST M-F with the flexibility to work off hours for periodic system maintenance.

Responsibilities/Essential Job Functions:

  • Take calls and emails from end users that need assistance throughout the day to troubleshoot help desk ticket issues; this includes working with on-site and remote users
  • Investigate user problems and identifies their source; determine possible solutions; tests and implements solutions
  • Troubleshoot applications to identify and correct malfunctions and other operational difficulties
  • Maintain network and PC preventive maintenance logging efforts and company antivirus to ensure data integrity
  • Work with the setup and installation of various equipment to include; laptops, desktops, tablets, smartphones, printers, and more.
  • Build and maintain images to deploy for new user laptops and PC’s
  • Coordinate daily requests such as adding/deleting users, maintaining email groups, and other miscellaneous IT requests
  • Test new software applications and recommend purchase where required
  • Develop, write and maintain end-user documentation
  • Maintain confidentiality, security policies, and acceptable use policies with regard to the information being processed, stored or accessed by the end-users on the network
  • Understand and observe company / department policies and procedures
  • Other duties or projects, as assigned
  • Requirements, Experience, & Education:

  • Bachelor’s degree in a technical discipline with 1-2 years working in a technical operating capacity is preferred
  • Willing to train in NJ for 1-3 months
  • Experience focusing on user software test/evaluation/operational methodology in a networked environment is strongly preferred
  • Willingness to travel by air at least 1 week per month.

  • Excellent customer service, verbal and written skills
  • Ability to work with users on-site and remotely
  • Basic computer system skills and the ability to troubleshoot issues to diagnose repair before escalation
  • Strong documentation skills
  • Integrity – job requires appropriate handling of confidential, sensitive information
  • Demonstrate resourcefulness and independent thinking in troubleshooting various IT inquiries
  • Ability to lift 20-30 lbs., moving computer equipment to different work locations

  • About Advantage xPO

    Advantage xPO is a premier global workforce solutions provider and part of Recruit Holdings Co. Ltd., one of the largest human capital management companies in the world. Widely recognized by industry experts and HRO Today magazine, Advantage xPO specializes in providing temporary to contract-to-hire and direct/permanent placements with proven expertise in Engineering/Technical, Information Technology, Scientific, Finance/Accounting, Human Resources, Clerical and Light Industrial. Advantage xPO connects you with the right opportunity at the right company.

    Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage is a VEVRAA Federal Contractor.

    Job ID:

    Dept ID:

    Elmwood Park, NJ
    United States of America

    Engineering / Engineering

    Job Type:
    Direct Hire Position
    Folder Group ID

    Posted Date:5/9/2018


    Apply for this Position

    Job Title: Entry Level IT Specialist

    Location: Elmwood Park, NJ

    Job Type: Direct Hire Position

    Reference ID: 323309

    Posted Date: 5/9/2018

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