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Job Title:

Technical Customer Support - Itasca, IL

Job Description:

Title:  Technical Customer Support Specialist (Entry Level)

1-5 years of experience; Will consider recent college graduate with internship experience

Salary: $58,700 + $16,000 target yearly bonus; Will offer full relocation assistance to Itasca, IL if needed)





Our client manufactures and sells factory automation and R&D equipment to increase efficiency, support product development, and improve quality control for their customers.  With 70% of their products being world/industry first and strong direct-sales approach, their operating profit margin is 53% leading to the 6th highest position in terms of market cap.  Through their direct sales approach, they identify their customers’ challenges firsthand and provide the most innovative technologies to further support their development.

 

Job Summary

The Technical Customer Support Specialists reports to the Marketing Manager are first and foremost experts on their respective division’s products. They use this knowledge to provide valuable technical support to both Sales Engineers, as well as customers. This support is facilitated by phone or email and can be related to a variety of topics including specification confirmation, detailed troubleshooting, and new application solution recommendations. Candidates should possess strong communication skills, a desire to help others, and a positive demeanor.     

 

Principal duties and tasks

  • Provide product and application support for customers and salespeople through the use of email and phone based interactions
    • Handle approximately 30-40 phone support interactions per day, ranging from 5 to 15 minutes in length
    • Handle approximately 20 email support interactions per day, ranging from 5 to 10 minutes
  • Properly navigate a large number of resources to quickly find a solution or answer to a support request
  • Utilize product knowledge, resources, and external research to develop creative solutions to difficult problems
  • Properly record and input all support interactions into appropriate systems
  • Identify high potential support interactions and properly escalate to appropriate department or salesperson
  • Identify needs for support resources that could be used by customers or salespeople
  • Light travel to internal regional conferences, sales offices, and/or tradeshows for training opportunities
  • Proactively identify areas to improve department operation efficiency or personal skills

 

Qualifications

  • Four-year college degree
  • Prior experience with technical support is preferred by not required
  • Interest and aptitude to master our client’s technical products and understand the factory automation environment
  • Strong interpersonal communication skills
  • Ability to communicate complex ideas in a simplified fashion
  • Strong Attention to detail.
  • Knowledge of Microsoft-based applications, particularly Excel, Word, and PowerPoint

 

Typical Experience: Bachelor’s degree in technical field and prior experience in technical support.


About Advantage xPO

Advantage xPO is a premier global workforce solutions provider and part of Recruit Holdings Co. Ltd., one of the largest human capital management companies in the world. Widely recognized by industry experts and HRO Today magazine, Advantage xPO specializes in providing temporary to contract-to-hire and direct/permanent placements with proven expertise in Engineering/Technical, Information Technology, Scientific, Finance/Accounting, Human Resources, Clerical and Light Industrial. Advantage xPO connects you with the right opportunity at the right company.

Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage is a VEVRAA Federal Contractor.

Job ID:
339442

Dept ID:
10734

Location:
Itasca, IL
United States of America

Industry:
Information Technology / IT - Support

Job Type:
Direct Hire Position
Folder Group ID
118

Posted Date:9/17/2018

Domain:xpo

Contact: roberta.coggins@advantageresourcing.com

Apply for this Position

Job Title: Technical Customer Support

Location: Itasca, IL

Job Type: Direct Hire Position

Reference ID: 339442

Posted Date: 9/17/2018

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